Your order will be shipped to the delivery address as soon as possible, usually 1-2 days from when the order is received.
All orders for delivery in Denmark as well as Export orders will be delivered by Post Denmark.
CareTrade is a mail order business. We only accept visits by appointment.
In case of delayed delivery, please contact us by phone: (+45) 3331 2008 and we will do our best to rectify the error.
In the case of obsolete items the Buyer will be informed immediately.
In the event that the ordered goods are sold out and can not be delivered, or can not be delivered at the announced price or the like, we shall immediately inform the Buyer of the reason why the order can not be confirmed.
The product must be returned by parcel, as this makes it possible to track the item should it be lost during return shipment. You should send the product securely packaged - along with a copy of the invoice and please write clearly that you wish to exercise the right of withdrawal and that you therefore want to recover the price. The buyer have 14 days to cancel an order made on the internet.
These return rules apply to all goods sold to private buyers - it does not apply to items picked up at our address nor to products sold to businesses.
Any complaints about defects in products delivered to the Buyer must be claimed to us within a reasonable time. Otherwise, the buyer loses his right to claim the defect.